• Application Deadline:
• Position: Customer Care Executive


• Job Type Full Time


• Qualification NCE , OND


• Experience 0 - 3 years


• Location Lagos


• City Jibowu


• Job Field Customer Care 
  

Job Description

• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our services inside and out so that you can answer questions.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.


• Facilitate inter-departmental customer service.


• Handling appointments, queries, incoming calls & complaints from customers and company.


• Escalate customer issues to the appropriate support team.


• Provide general customer support.


• Work with the sales team by following up on appointments with customers.


• Impute and update customers’ records.

Qualifications

• Interested candidates should possess an OND or NCE qualification with 0-3 years experience.