• Application Deadline: Fri, 26 May 2023 00:00:00 GMT
• Position: NMC Team Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Objective

• To provide first and second level support on all Company’s products and services.


• To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

• Supervise Company’s Monitoring Team (NMC Operators 24/7).


• Train and provide technical guidance for the monitoring team.


• Ensure the NMC team follows the defined policies and procedures assigned to the management of alerts raised by infrastructure elements.


• Ensure that NMC team are following the procedures and policies for proactive monitoring of distribution Network element, Servers Farm and Core IP network.


• Ensure that NMC team are following the procedures and policies for proactive monitoring of customers links and third-party networks.


• Supervise and act on all communications with all concerned departments on service outage or degradation of services.


• Supervisor the immediate action on VIP Clients, Bank clients and escalated clients.


• Responsible to prepare the schedule of NMC Team.


• Provide Daily Report to NMC Manager/HOD.


• Report Directly to NMC Manager/HOD.

Academic Qualification and Experience

• B.Sc / HND in Computer Engineering / Telecommunications or other related course.


• 5 years+ Technical experience in a telecommunications or network operations environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.


• Very Good understanding of wireless and Fiber Technologies


• Interested candidates must be able to work on a 24/7 shift Rotation


• Practical, accurate and precise.


• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).


• Experience of network management.


• Ability to prioritize effectively and work with a sense of urgency.