• Application Deadline: Mon, 16 May 2022 00:00:00 GMT
• Position: Sales / Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 4 years


• Location Akwa Ibom


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Identify prospective customers, lead generation and conversion


• Contact new and existing customers to discuss needs


• Maintain contact lists and follow up with customers to continue relationships

Requirements

• HND / Bachelor's Degree in Marketing, Communications or a related field.


• 3 - 4 years of work experience.


• Proven work experience in sales and marketing.


• Excellent interpersonal skills


• Thorough knowledge of social media and web analytics.


• Competency in the English Language


• Fast learner and quick thinker


• Knowledge of Microsoft office


• Self-motivated, sound marketing and prospecting skills in breaking new business grounds.


• Passionate about meeting and surpassing sales targets.


• Good reporting and follow-up skills


• Sound negotiation and convincing skills.


• Excellent in mapping out sales strategies.