• Application Deadline: Mon, 16 May 2022 00:00:00 GMT
• Position: Customer Care Representative (Night Shift)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Akwa Ibom


• Job Field Customer Care 

Job Description

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns


• De-escalate situations involving dissatisfied customers, offering patient assistance and support


• Call clients and customers to inform them about the company’s new products, services and policies


• Guide callers through troubleshooting, navigating the company site or using the products or services


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers


• Accurately record and update customer information on call, across necessary internal platforms or applications.


• Make accurate bookings for customers.

Requirements

• Candidates should possess a Bachelor's Degree / HND in relevant fields with 1 - 2 years of work experience


• Candidate must be fluent in English.


• Must be willing and available to work the night shift


• Candidate must be a Computer literate who is able to handle basic Microsoft packages


• Candidates must also have an excellent sense of priorities.


• Candidate must have good analytic skills


• Candidate must be able to work with little or no supervision..