• Application Deadline: Fri, 9 Jun 2023 00:00:00 GMT
• Position: Customer Service Executive Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• City Surulere


• Job Field Customer Care  , Internships / Volunteering 
  

Job Summary

• We are hiring a Customer Service Executive with excellent communication skills and a great work ethic to manage customer request and complaints ensuring they receive stress-free services/support and all their needs are met timely.


• To be successful in this role, you should be customer-focused, detail-oriented, and efficient.


• You should be polite, reliable, knowledgeable, and adaptable.


• Ability to meet set targets and performance standards.


• Clear and respectful communication.

Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.


• Keep records of customer interactions, follow up on customer order and send report.


• Follow communication procedures, guidelines, and policies.


• Take the extra mile to engage customers.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Update database and give report.


• Work with sales team by following up appointments with customers.


• Update customers’ records.


• Escalate customers’ complaints to appropriate team.


• Meeting deadlines.


• Fulfilling tasks set out by supervisors.

Requirement

• Candidates should possess a Bachelor’s Degree in Arts, Social Sciences, or other related fields.


• 0-2 years of proven customer service executive.


• Advanced computer literacy especially with the use of Word, Excel, PowerPoint, Social media, Email marketing tools, and Database.


• Track record of over-achieving quota.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Excellent telephone etiquette.


• Furniture knowledge is an added advantage.