• Application Deadline: Wed, 31 May 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 1 years


• Location Lagos


• Job Field Customer Care 
  

About the role

• Our client needs a call-centre based customer service representative to handle customer enquiries and complaints, in a way that is reflective of our luxury brand.


• Reporting to the customer service supervisor and manager, working in our dynamic customer service team.

Responsibilities

• Communicate with customers, answer queries and resolve problems


• Build strong relationships with customers and promote our brand


• Handle and resolve customer complaints with understanding and diplomacy


• Provide product and service recommendations based on customer needs


• Process telephone orders and complete customer transactions


• Understand and convey technical product information to customers


• Advise on company information and processes, as well as deals and promotions


• Utilise the internal customer management software to track all order processes

Location & commitments:

• Onsite work mode: Monday - Friday


• 1 month contract position


• Location is based in Lagos (Mainland).

Candidate Requirements

Preferred:

• 0 - 1 year of experience in a phone-based customer service role is an added advantage.


• OND, HND, BSc Qualification required.

Essential:

• Exceptional verbal communication skills


• Excellent people skills and the ability to build relationships with customers


• Strong problem-solving abilities and the desire to create positive customer experiences.