• Application Deadline:
• Position: Quality Assurance Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Security / Intelligence 
  

About the job

• The Quality Assurance Specialist is responsible for ensuring the quality-of-service delivery to PS Halogen clients is consistent with PSM standards.


• The Job holder is also responsible for developing and implementing quality assurance policies for PS Halogen, monitoring compliance by conducting inspections, identifying process issues and presenting solutions.


• Service Assurance


• Preparing and implementing quality assurance policies and procedures


• Regular review of service delivery for conformance with SLAs


• Ensuring that reports due for submission to clients are submitted as at when due


• Ensuring that standards and safety regulations are observed


• Addressing and discussing issues and proposed solutions with superiors


• Identifying and resolving workflow issues


• Documenting quality assurance activities and creating audit report.


• Compliance Monitoring


• Performing routine inspections and quality tests


• Ensure operational compliance to all laid down policies of the company.


• Drive conformance to QMS ISO9001:2015 standards for PS operations; document control, SOP compliance and report collation.


• Process Improvement


• Review of PS operational processes and making recommendations for improvements


• Creating training materials and operating manuals

Qualifications

• Minimum of a Bachelor’s degree or equivalent in a related field


• Relevant professional certification from a recognized body.

Experience

• Minimum of 3 - 5 years’ experience in security operations or as a Quality Assurance Specialist


• Working knowledge of tools, methods, and concepts of quality assurance

Competencies

• Quality Management Process: QMS ISO9001:2015


• Quality Assurance


• Compliance Monitoring


• Business Analytics; Data collection and analysis skills


• Risk Management


• Knowledge of relevant regulatory standards


• Critical thinking & Problem-Solving Skills


• Effective Communication & Presentation Skills


• Teamwork & Cross-functional Collaboration


• MS Office: Word, Excel and PowerPoint proficiency