• Application Deadline: Wed, 24 May 2023 00:00:00 GMT
• Position: Distribution Team Leader


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 3 years


• Location Rivers


• Job Field Logistics  , Project Management 
  

The key purpose of this role is to drive a consistent Customer service experience by ensuring superior in-trade execution of the Distribution lever while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities. Ensure DPO Delivery Pillar and Good Operating Practices are adhered to.

Key outputs and responsibilities:

Enhanced Customer Service:

• Implement DPO management routines


• Operational work diagnosis (OWD) done to check compliance to all SOP's and standards


• Dedicated work area 5's inspection / audit , visual boards updated with 5's scores and gaps


• OWD's done for Quality , truck departure , truck arrival and truck delivery process at POC


• Track Customer delivery performance (CDP) reasons & action plans developed and implemented    


• Driver feedback analysis done and feedback given to drivers


• Relevant customer service training conducted for delivery team

Driver Productivity:

• Refusals tracked , analysed and action plans created and implemented


• OWD's done for Quality , truck departure , truck arrival and truck delivery process at POC


• Transport labour productivity - GOPS completed and action plans developed


• Delivery process standardized and SOP's implemented


• Plan vs actual km analysed , action plans developed and implemented

Stakeholder Engagement:

• Maintain open communication channels with CiC and Centralised Planning


• Track and adhere to SLA with stakeholders to leverage appropriate relationships

Key attributes and competencies:

• Knowledge of customer service principles


• Strives for customer service excellence


• Demonstrates reliability


• Good interpersonal skills / builds good relationships


• Ability to work under pressure


• Verbal ability and communication skills


• Excellent self-management and planning skills


• Strong achievement orientation


• Ability to adapt to change effectively


• Excellent coaching capability


• Strives for continuous improvement

Education and Experience:

• Relevant 3 year tertiary degree/diploma, preferably in Supply Chain and or Logistics


• 2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics


• Advanced proficiency in Microsoft Office


• Valid Code 08 Drivers License