• Application Deadline: Tue, 23 May 2023 00:00:00 GMT
• Position: Community Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Media / Advertising / Branding 
  

Job Purpose

• Our ideal candidate must have exceptional oral and written communication skills and is able to develop engaging content. You should be a 'people person' with great customer service skills and the ability to moderate online and offline conversations with our community.


• The CM must be passionate about community building, has experience in managing social media accounts, a Tech-Savvy professional.

Job Duties

• Create and manage a community of website builders and business owners.


• Set and implement social media and communication campaigns to align with marketing strategies.


• Champion and build the MUZU brand through content creation and collaboration.


• Provide engaging text, image and video content for social media accounts.


• Respond to comments and customer queries in a timely manner.


• Monitor and report on feedback and online reviews.


• Organize and participate in online and offline events to build community and boost brand awareness.


• Coordinate with Marketing, PR and Communications teams to ensure brand consistency.


• Liaise with Growth and Products departments to stay updated on new products and features.


• Build relationships with customers, potential customers, industry professionals and journalists through Social Media, Email Marketing, Webinars and Events.


• Stay up-to-date with digital technology trends.


• Any other responsibility as will be assigned by the Team Lead.

Person Specification & Additional Requirements

• Candidates should possess a Bachelor's Degree / HND qualification.


• 3 - 5 years proven work experience as a community manager.


• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, webinars, creating an event series and writing an email newsletter).


• Ability to identify and track relevant community metrics (e.g. repeat attendance at events) and deadlines.


• Hands on experience with social media management for brands.


• Ability to interpret website traffic and online customer engagement metrics.


• Knowledge of online marketing and marketing channels.


• Attention to detail and ability to multitask.


• Versatile abilities and extreme dedication to efficient productivity.


• Exceptional time, task, and resource management skills.


• Excellent communication and people management skills are compulsory

Salary

N80,000 - N120,000 monthly