• Application Deadline:
• Position: Customer Success Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

As a customer success manager you will:

• Onboard new Canonical customers and introduce them to our products and support processes.


• Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives.


• Assist sales in identifying growth opportunities or renewal risks.


• Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention.


• Create campaigns targeting multiple customers through digital touch-points and activities.

The successful candidate will have :

• A passion for customer satisfaction


• Love for technology, infrastructure and Ubuntu in particular


• Patience and ability to listen


• Good presentation skills


• Superior writing and communication skills


• Flexibility and good time management