Job Description
Summary:
To establish, develop and manage mutually beneficial relationships with customers by proactively anticipating and meeting customers’ needs at all times.
RESPONSIBILITIES:
Sales & Business Development
- Identify and approach potential clients, and convert inquiries from potential clients to sales.
- Analyze customers’ needs and collect customers’ information to recommend products to improve sales.
- Developing strategies and action plans to improve short and long terms profitability growth in sales revenue of Key accounts.
- Keeping abreast of product applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
- Prepare proposals and quotations for the provision of product solutions.
- Working with the other team in preparing installation proposals.
- Building and maintaining rapport with key clients; Hospitality, Corporate bodies, Fitness & Gym Outfits, Contractors, and Individuals, identifying new opportunities
- Negotiate contracts for purchases and manage, renew, and review contracts as required to enable effective customer/supplier relations.
- Develop and maintain relevant internal liaisons, to optimize quality of service, business growth, and customer satisfaction.
- Comply with performance objectives and targets provided.
- Proactively liaise with the Inventory Team in obtaining the real-time inventory position.
- Developing new sales strategies/techniques to attract new customers to the showroom.
- Participate in the planning and implementation of annual in-house exhibitions and conferences, as a deliberate sales/marketing strategy.
Team Management
- Provide technical and professional leadership to direct reports
- Manage team to ensure optimal performance.
- Support team members in pitching for and closing viable projects.
- Compile Weekly Team Reports.
- Present MPR reports on behalf of the Divisional Head when necessary.
Stakeholder Management
- Manage or escalate as appropriate customer complaints.
- Ensure clients are offered professional and quality service to increase sales.
- Maintain comprehensive database information on all existing relationships and prospects in liaison with information systems, and financial control functions.
- Maintain and develop relationships with new and existing customers in person and via telephone calls and emails.
- Perform sales and marketing duties as directed by the Divisional head.
REQUIRED SKILLS & COMPETENCIES
- First Degree (B.Sc.) in any discipline
- 9-12 years of relevant work experience
- Knowledge and experience in corporate and institutional sales
- Must demonstrate a drive for results
- Must demonstrate exceptional Sales skills
- Must demonstrate Team Leadership