• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification Secondary School (SSCE)


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products/ services inside and out so that you can answer questions.


• Processing orders, forms, applications, invoices and requests.


• Keeping records of customer interactions, transactions, comments and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support


• Work with the entire team to ensure proper customer service is being delivered.

Job Requirements

• Candidates should possess minimum of an SSCE qualification with relevant work experience.


• Related work experiences, such as logistics, warehousing, storage, janitorial, retail or administration, could be an advantage.


• Computer literacy with the ability to use IT packages and electronic communication methods.


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent verbal and written communication skills


• Ability to multitask, prioritize, and manage time effectively


• Applicants must be IT literate and comfortable using computers.


• Ability to stay calm when customers are stressed or upset.


• Must be available to work occasionally at nights, holidays and weekends


• Familiarity with all of the goods and services offered by the company.