• Application Deadline:
• Position: Administrative Secretary


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 5 years


• Location Ogun


• Job Field Administration / Secretarial 
  

Job Description

• Managing the office , files and keep update


• Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service


• Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers


• Ensure matching of carers to clients to match the needs of the client and arrangement of introductions


• Understand and deliver your KPI's and SLA's specifics


• Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined


• Maximise on every opportunity ensuring the client/carer receives outstanding service


• Ensure all system records are up to date and accurate


• Partner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy


• Manage teams of customer escalation.

Requirements

• Candidates should possess an OND / HND qualification with 1 - 5 years relevant work experience.