• Application Deadline: Sat, 27 May 2023 00:00:00 GMT
• Position: Customer Service


• Job Type Full Time


• Qualification OND


• Experience 1 - 3 years


• Location Not specified


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Responsibilities:

• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.


• Immediately escalating serious complaints or issues that you are not equipped to deal with.


• Liaising with colleagues or managers to find the best solutions to customers’ issues.


• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.


• Maintaining a polite, helpful, and professional manner at all times.


• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.


• Familiarizing yourself with new products and services as they are introduced.


• Attending workshops and meetings as required.


• Providing training to new customer service agents.


• Respecting client confidentiality at all times

Requirements:

• High school diploma or GED.


• Bachelor’s degree in business, communications, or a related field may be advantageous.


• Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.


• Previous experience in a customer service role is preferred.


• The ability to respond appropriately under pressure.


• Sound judgment and excellent problem-solving skills.


• The ability to speak a second language may be advantageous.


• A positive attitude and the ability to build relationships with clients.


• The flexibility to work irregular hours, when required.


• Superb written and verbal communication skills.