• Application Deadline: Mon, 5 Jun 2023 00:00:00 GMT
• Position: Center Manager Operations & Technical and Centre Manager Administration


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Benue , Kano , Kwara , Plateau


• Job Field Administration / Secretarial 
  

Job Description

Center Manager Operations & Technical:

• Manage the Emergency Call Centre including operations & technical.


• Maintain and improves call centre operations by monitoring system performance; idenitfying and resolving problems; preparing and completing actions plans; completing system audits and analyses; managing system and process improvements and quality assurance programs; installing upgrades.


• Review and prepare monthly operational reports by collecting, analyzing and summarizing data and trends.


• Attend managerial meetings to communicate changes, issues and opportunities.


• Ensure the servers are working 24/7


• Support any IT issues within the centre.


• Ensure that the agents and supervisors have all their tools and applications running.


• Assist the Centre Manager Administration in pooling out reports for the weekly and monthly report.


• Monitor random incoming calls to improve the call quality and reduce the errors and track operator's performance.


• Carrying out maintenance works on all systems at the centre.


• Relating and corresponding with all emergency responce agencies.


• Review of calls recieved per agent weekly, reporting agents who decline or put their systems on busy during their shift.


• Any other duties assigned.

Centre Manager Administration:

• Administration of test and interview at your centre for new applicants or open positions.


• Review of leave requests, ensuring a response is recieved from HR department.


• Assessing staff attendance and reporting inconsistent staff.


• Sending weekly staff attendance report to HR department.


• Daily inspection of the sanitary condition of the centre.


• Investigating and reporting of unruly staff and staff conflict.


• Purchasing and accounting (pictorial and reciept provision) for consumables monthly.


• Attending managerial meetings to communicate changes issues and opportunities.


• Any other duties assigned.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 - 4 years work experience.