• Application Deadline: Sun, 31 Jul 2022 00:00:00 GMT
• Position: Network Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 

Function: Technical Support

Reporting to: Team Lead, Enterprise Service Management,

Work Schedule: Shift

Travel Frequency:  Seldom

Purpose of the Job

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.  

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)​​​


• Prompt Response to inbound calls and emails


• Follow up on unresolved complaint/ open tickets to closure


• Timely Escalation/feedback to relevant units.


• Preparing Technical Reports


• Educational Qualifications & Functional Skills:
  
  
  
  • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
  
  
  • CCNA, CCNP (Desired)
  
  
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  
  
  • Excellent business communication skills both verbal and written.
  
  
  
  


• Work Experience:
  
  
  
  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  
  
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  
  
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  
  
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
  
  
  
  


• Other Requirements:
  
  
  
  • Customer Focus
  
  
  • Tech savvy
  
  
  • Action orientation
  
  
  • Drive results
  
  
  • Cultivate Innovation
  
  
  • Ability to optimize work processes
  
  
  • Resilience
  
  
  • Self Development
  
  
  • Nimble Learning