• Application Deadline: Sun, 16 Jul 2023 00:00:00 GMT
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field ICT / Computer 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Purpose of Role

• As an IT Support Officer, you will be responsible for a range of tasks related to testing, quality assurance, end-user training, and technical support.

Job Description

• Conduct thorough testing of software applications to ensure they meet the specified requirements.


• Collaborate with the development team to identify and resolve any issues or bugs found during the testing phase.


• Provide training sessions to end-users on software applications, ensuring they have the knowledge and skills to effectively use the systems.


• Develop training materials and documentation to support user learning and adoption.


• Address user queries and concerns related to software usage and functionality.


• Assist end-users with day-to-day application usage, troubleshooting issues, and resolving technical problems.


• Respond to user inquiries promptly and provide timely resolutions.


• Log all user-related issues and ensure they are resolved within the stipulated time frame.


• Collaborate with the development team to provide feedback on user experiences and suggest improvements or enhancements.

Qualifications and Requirements

• Minimum of an HND / B.Sc in Computer Science, Computer Engineering, or a related field.


• At least 1 year of relevant work experience in a similar role, preferably in an IT support or technical assistance capacity.


• Sound knowledge of software testing methodologies and quality assurance processes.


• Good Knowledge of common operating systems (e.g., Windows, macOS, Linux) and office productivity tools.


• Experience with remote support tools and ticketing systems would be advantageous.


• Excellent problem-solving and analytical abilities to diagnose and resolve technical issues.