• Application Deadline: Tue, 19 Sep 2023 00:00:00 GMT
• Position: Client Relations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Description

• The general responsibility of the Client Relations Officer is to achieve maximum sales for the company (increase the company’s sales revenue) and to maintain existing client relations while generating new clients. Responsibilities that will help achieve this include:

Responsibilities

• Build positive and productive relationships with clients for business growth.


• Provide client support and handle client communications effectively.


• Manage and close client businesses to achieve profitability.


• Maintain existing clients and generate new clients to achieve sales revenue goals.


• Making sales and achieving sales targets.


• Schedule meetings, discussions, teleconferences and visit to clients to strengthen relationships.


• Address clients’ concerns promptly and professionally.


• Inform clients about company products, services, and promotions.


• Discuss business contracts and cost with clients.


• Ensure that client requests are handled timely and accurately.


• Develop new strategies to improve client satisfaction.


• Maintain up-to-date knowledge about the company and services.


• Providing strategic and analytic solutions to clients’ problems to ensure clients’ maximum satisfaction


• Provide support to other departments in the company to ensure that all staff preserves relations with clients.


• Conducting sales/business reviews using CRM programs.


• Any other duties as assigned by management

Job Qualification

• Preferably Bachelor’s Degree in Administration or a related field; further training will be a plus

Competency Profile:

• 1-3 years of proven active experience as a Client Relations Officer.


• Superior product/service sales knowledge.


• A goal-oriented team player with leadership skills.


• Proficient in Microsoft applications.


• Outstanding organizational and time-management skills.


• Excellent verbal, written communication, and interpersonal skills.


• Effective Problem-solving and decision-making aptitude


• Personal Credibility.