• Application Deadline:
• Position: Key Account Associate (Abuja)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Abuja


• Job Field Customer Care 
  

Responsibilities

• Build relationships with senior stakeholders and manage account planning.


• Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe.


• Advise clients on the most effective ways to use the Posist Products.


• Ensure high customer satisfaction scores(NPS), manage customer health status and adherence to tickets SLAs.


• Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn.


• Identify and build Up-selling and cross-selling opportunities within your existing accounts and, taking EBR’s on the annual basis.


• Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.).

Requirements

• Minimum of an HND / B.Sc Degree in any related field.


• 1 - 3 years experience in Similar Industry.