• Application Deadline:
• Position: Director - Services I


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained.


• Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry.


• Directs and works with team to successfully execute all housekeeping operations.


• Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.


• Ensures that standards and procedures are being followed.

Responsibilities

Managing Housekeeping Operations:

• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.


• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.


• Inventories stock to ensure adequate supplies.


• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.


• Ensures compliance with all housekeeping policies, standards and procedures.


• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs:

• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.


• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.


• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.


• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.


• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service:

• Responds to and handles guest problems and complaints effectively.


• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.


• Empowers employees to provide excellent customer service.


• Develops goals and expectations for direct report managers.


• Celebrates successes and publicly recognizes the contributions of team members.


• Reviews employee satisfaction results to identify and address employee problems or concerns.


• Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities:

• Ensures property policies are administered fairly and consistently.


• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.


• Establishes goals and objectives for all areas of responsibility.


• Directs staff to strive for continuous improvement in all areas of responsibility.


• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.


• Manages employee progressive discipline procedures for areas of responsibility.


• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.


• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.


• Ensures employees are treated fairly and equitably.

Candidate Profile

Education and Experience:

• High School Diploma or GED; 2 years experience in the Housekeeping or related professional area.

Or

• 2-year Degree from an Accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


• Core Work Activities