Customer Service Assistant at Eden Solutions and Resources

Job Overview

Location
Lagos, FCT
Job Type
Full Time
Date Posted
2 years ago

Additional Details

Job ID
47022
Job Views
69

Job Description



Job Description



  • Providing introductory information to new customers

  • Ensuring that customers are satisfied with products or services

  • Following up with clients or customers to check that they’re still satisfied with any purchases

  • Letting customers or clients know about additional products or services

  • Determining the quickest, most effective ways to answer a client’s or customer’s questions

  • Escalating queries and concerns

  • Troubleshooting common issues with a product or service

  • Working with a team of CSRs and other departments to find appropriate solutions.


Requirements



  • Candidates should possess an FSLC, NCE or OND qualification with 2 - 31 years work experience.


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