• Application Deadline: Thu, 15 Jun 2023 00:00:00 GMT
• Position: Technical Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 7 years


• Location Lagos


• Job Field ICT / Computer 
  


• Salary Range ₦300,000 - ₦400,000/month
  

Duties and Responsibilities

•  Curate relationships between new customers and the clients brand and product portfolio


• Complete in-home consultation and assessment


• Architecting tailored Smart Home solutions that best meet the customers’ needs


• Rely on problem-solving acumen to analyze customer issues and recommend solutions


• Rely on sales abilities and product knowledge for solutions that are best for customer


• Activating and upgrading systems with enhanced technology


• Perform activation of equipment – including: Cameras (interior & exterior); Security hardware- E.g., door/window sensors, motion detectors, touchscreen panels; IoT and Smart Home devices (e.g., Smart Thermostats, Lighting, AI assistant)


• Complete customer onboarding and education of key products and services


• Key Job Essentials


• Possess a customer-first mindset- focusing on developing lifelong customers by providing a world class customer experience


• Exceptional verbal communication and interpersonal skills


• Aptitude for troubleshooting networking and technical issues with the latest Smart Home and IoT devices


• Familiar with upselling techniques


• Comfortable using the latest hand and power tools to efficiently install and service Security and Smart Home equipment


• Physical agility


• Follow safety practices to safeguard against injury and damage to property.


• Good knowledge and use of Microsoft power point is essential


• BSC in relevant field or the equivalent


• Desired Technology Experience that would make a candidate successful


• Experience setting up smart home actions on Google Assistant


• Experience installing and configuring smart home skills on Amazon Alexa


• Experience installing and configuring one or more of the following smart home devices including video cameras, video doorbells, voice assistants, thermostats, smart plugs, or mesh WiFi systems


• Experience creating helpful home automations using one or more smart home devices


• Keen ability to demonstrate how to control a helpful home using a myriad of user interfaces (voice, mobile app, smart display, or scene triggers)


• Able to listen to customers and design a delightful smart home experience tailored to their lifestyle


• Adept at communicating the value of a helpful home to build excitement and help sell products and services.