• Application Deadline:
• Position: Systems and Process Improvement Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 - 10 years


• Location Lagos


• Job Field Project Management 
  

Responsibilities:

• Maintain a risk register to identify key risks for the company.


• Develop and implement a comprehensive process improvement strategy and plan that aligns with the organization's strategic goals and objectives.


• Identify and prioritize areas for process improvement and create tailored improvement plans for each area, ensuring maximum impact.


• Monitor control and process compliance through regular audits and spot checks at all company locations, with a focus on stock management processes.


• Collaborate with various departments and stakeholders to ensure seamless integration of process improvement activities into the organization's overall operations.


• Manage the investigation process in cases of noncompliance with controls or evidence of fraud


• Ensure compliance with regulatory requirements and internal policies and procedures related to process improvement.


• Monitor and evaluate the implementation of process improvements to ensure they deliver the desired outcomes and drive continuous enhancement.


• Provide training and support to other departments and stakeholders on process improvement best practices, fostering a culture of continuous improvement.


• Effectively manage the budget and resources allocated to process improvement activities.


• Perform other duties and responsibilities as assigned, contributing to the overall success of the organization.


• Develop and implement business processes that are efficient, effective, and compliant with industry standards.


• Analyze existing business processes and identify areas for improvement to enhance productivity and customer satisfaction.


• Collaborate with cross-functional teams to implement process improvements and ensure seamless integration.


• Monitor and measure process performance to ensure desired outcomes are achieved and identify opportunities for optimization.


• Develop and implement quality control processes and procedures to maintain high service quality standards.


• Ensure that all services provided by our company meet or exceed customer expectations.


• Conduct regular audits to assess service quality and identify areas for improvement.


• Ensure compliance with relevant laws and regulations, including data protection, health and safety, and industry-specific requirements.


• Maintain accurate records of process performance, quality control processes, and audit results.

Qualifications, Experience, and Skills:

• Postgraduate Degree in Business, Engineering, or a related field with proficiency in advanced process modeling techniques.


• Proven experience in leading process improvement initiatives and optimizing business processes.


• Strong problem-solving and analytical skills with the ability to interpret and leverage data for decision-making.


• Excellent communication and organizational skills, with the ability to effectively convey complex concepts and ideas.


• 7-10 years of experience in process improvement roles, demonstrating expertise in root cause analysis and process improvement methodologies.


• Strong project management skills and the ability to lead cross-functional teams.


• Ability to develop and maintain relationships with internal and external stakeholders.


• Data-driven decision-making with a strategic mindset to drive continuous improvement.


• Solid understanding of process improvement principles and techniques.


• Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.


• Ability to lead and motivate teams, fostering collaboration and achieving results.