• Application Deadline: Mon, 12 Jun 2023 00:00:00 GMT
• Position: Receptionist


• Job Type Full Time


• Qualification OND


• Experience 3 - 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Responsibilities

• Greet guests with a warm smile and provide outstanding customer service from the moment they arrive.


• Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions.


• Provide detailed information about hotel services, amenities, and local attractions.


• Answer phone calls, emails, and other inquiries promptly and professionally.


• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.


• Maintain a clean and organized front desk area.


• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.


• Assist with administrative tasks such as reservations, billing, and record-keeping.


• Maintain knowledge of hotel policies and procedures to provide accurate information to guests.

Requirements

• A Diploma or Degree in hospitality management or a related field is a plus.


• 3 - 5 years work experience.


• Previous experience as a Receptionist or in a similar customer service role is preferred.


• Excellent verbal and written communication skills.


• Exceptional interpersonal skills and a friendly, approachable demeanor.


• Strong organizational skills with the ability to multitask and prioritize effectively.


• Proficient in using computer systems, including reservation software and Microsoft Office Suite.


• Ability to handle cash transactions and maintain a high level of accuracy.


• Flexibility to work in shifts, including weekends and holidays.


• Knowledge of the local area and attractions is an advantage.