As a Healthcare Assistant, your objective is to provide essential support and assistance to medical professionals within the centre.
Your primary responsibilities are focused on creating and maintaining a safe and efficient environment to facilitate optimal patient care.
While the role may not have direct interactions with clients, its contributions play a vital role in ensuring seamless operations and delivering high-quality care.
Key Responsibilities
Ensure operational readiness of all procedure areas, including semen rooms, recovery rooms, etc.
Monitor procedural areas to maintain quality standards at all times.
Conduct processes and procedures according to agreed SOPs and standards for quality assurance.
Retrieve clients' test results and records as required.
Provide oversight on stock usage and support preparation of stock reports.
Supervise outsourced service providers (cleaning, laundry) for timely and effective service provision.
Manage cleaners to ensure scheduled and as-needed cleaning of procedural areas.
Manage laundry services to ensure timely supply of fresh linens.
Handle equipment sterilization, including washing, drying, sealing, and labeling.
Document client information in accordance with SOP guidelines.
Ensure supply and stock inventory is up-to-date.
Maintain availability of required documents (Post SIR, Post UDFA, Post ET) in printed copies.
Collect and appropriately upload customer feedback forms.
Requirements
Diploma in Health Sciences such as community health extension workers, community health officers, etc.
Minimum of 1 - 2 years post qualification experience working in a healthcare or clinical setting
Strong emotional intelligence, able to manage sensitive issues with empathy and tact
Strong interpersonal skills with a high degree of ethical standards and integrity