• Application Deadline: Fri, 2 Jun 2023 00:00:00 GMT
• Position: Collections Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 1 years


• Location Not specified


• Job Field Customer Care 
  

Job Description

• Monitor accounts to identify overdue payments


• Make calls to customers about their loan repayments


• Advise customers on their various payment options and inform them of further actions that may be taken to collect overdue debts


• Negotiate payment plans and schedules


• Conduct collections process on each customer that includes, phone calls, emails and text messages


• Develop collection methods that bring in revenue and ensure full repayment of loans


• Process payments and refunds


• Keeping accurate records and reports on collection activities

Job Specification

• Candidates should possess a BSc / HND / OND


• 0 - 1 year work experience.


• Tech-savvy with working knowledge of Microsoft packages


• Goal-oriented so as to meet daily targets


• Excellent communication skills (written and oral)


• Patience, ability to manage stress and negotiation skill.


• Open to working on Saturdays


• Customer service training/experience.