• Application Deadline:
• Position: Client Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 years


• Location Lagos


• Job Field Customer Care 
  

Job Summary:

• The Client Service Manager will be responsible for establishing and maintaining positive client relationships and ensuring exceptional service delivery.

Responsibilities:

• Develop and nurture strong relationships with clients, acting as the main point of contact.


• Understand client needs, objectives, and expectations to provide customized solutions.


• Regularly communicate with clients to provide updates, gather feedback, and address concerns.


• Foster trust and maintain a high level of client satisfaction through attentive service.


• Manage client accounts, including contract renewals, upselling, and cross-selling opportunities.


• Conduct regular business reviews to assess client satisfaction, identify areas for improvement, and develop action plans.


• Collaborate with internal teams to ensure timely and accurate delivery of products/services.


• Monitor key performance indicators and metrics to track account health and proactively address any issues.


• Investigate and troubleshoot client concerns, escalating critical issues to appropriate stakeholders when necessary.


• Identify opportunities for account growth and revenue expansion.


• Proactively engage with clients to identify their evolving needs and propose relevant solutions.


• Prepare and present regular reports on client performance, highlighting key insights and trends.


• Provide recommendations based on data analysis to enhance service quality and client satisfaction.

Requirements:

• Bachelor's degree in business administration, marketing, or a related field


• Proven experience in client relationship management or account management.


• Strong interpersonal and communication skills, both written and verbal.


• Exceptional customer service orientation with a focus on client satisfaction.


• Proficiency in using CRM software and other relevant tools.


• Ability to build and maintain effective relationships with clients and internal teams.


• Excellent problem-solving and conflict resolution abilities.


• Strong organizational and time management skills with the ability to handle multiple priorities.


• Analytical mindset with the ability to derive insights from data.


• Knowledge of the industry and market trends related to the company's products/services is a plus.


• A minimum of 10 years experience.