• Application Deadline: Sat, 17 Jun 2023 00:00:00 GMT
• Position: Receptionist


• Job Type Full Time


• Qualification OND


• Experience 1 - 5 years


• Location Kebbi


• Job Field Administration / Secretarial 
  

Responsibilities

• Perform all check-in and check-out tasks.


• Manage online and phone reservations.


• Inform customers about payment methods and verify their credit card data.


• Register guests collecting necessary information (like contact details and exact dates of their stay)


• Welcome guests upon their arrival and assign rooms.


• Provide information about our hotel, available rooms, rates and amenities.


• Respond to clients’ complaints in a timely and professional manner.


• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.


• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.


• Upsell additional facilities and services, when appropriate.


• Maintain updated records of bookings and payments.

Requirements

• High School Diploma or equivalent.


• 1 - 5 years work experience.


• Guest/customer relations experience, preferably in a hospitality environment.


• Strong working knowledge of relevant computer software including MS Office and booking and payment systems


• Numeracy skills.


• Administrative skills.


• Excellent communication and organizational skills.


• Flexible regarding work schedules.


• Ability to respond appropriately to diverse customers and guests.


• Effective verbal and written communication skills.