• Application Deadline: Thu, 8 Jun 2023 00:00:00 GMT
• Position: Front Desk Receptionist


• Job Type Full Time


• Qualification BA/BSc/HND , NCE , OND


• Experience 1 year


• Location Kano


• Job Field Administration / Secretarial 
  

We are currently seeking a professional and customer-oriented Front Desk Staff (Receptionist) to join our team. The ideal candidate will have a strong background in customer care service, preferably within a healthcare environment, and possess excellent communication and organizational skills.

Criteria

Formal Education    

• A minimum of OND (Ordinary National Diploma) in a relevant field, such as Business Administration, Healthcare Administration, or a related discipline.    


• Bachelor’s degree in any relevant discipline.

Work Experience    

• Proven experience as a Front Desk Staff or Receptionist.


• Customer service work experience and knowledge of customer service etiquette.


• Good previous work attendance record.    


• Experience of working in healthcare setting for at least 6 months.


• Familiarity with administrative tasks related to patient registration, scheduling, and billing.

Skills    

• Strong and competent computer skills    


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).


• Experience in using electronic medical record (EMR) systems.

​Personal Characteistics     

• Strong interpersonal skills.


• Excellent communication skills.


• Excellent organizational and multitasking abilities.


• Ability to cope with customer request and demands in professional, prompt and courteous manner.


• Ability to communicate effectively and empathetically with clients and staff.


• Skills to handle difficult or sensitive situations with tact and professionalism.

Others

• Ability to resolve customer complaints.


• Ability to work independently as well as collaboratively in a team environment.


• Able to multitask with competing work priorities and ensure efficient operations at the front desk.

Desirable

• Knowledge of medical terminology, insurance processes, and billing practices.


• Availability to work flexible hours, including evenings, weekends, and holidays, to accommodate the hospital's needs.