• Application Deadline: Wed, 1 Jun 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Location: Ogba, Lagos

Job Description

• We are hiring a customer service representative to manage customer queries and complaints.


• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.


• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND / OND with 0 - 2 years of work experience.


• Ability to stay calm when customers are stressed or upset.


• Comfortable using computers.