• Application Deadline: Thu, 22 Jun 2023 00:00:00 GMT
• Position: Credit Control/Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

RESPONSIBILITIES

• Processing invoices.


• Preparing statements and reports for the company accountant.


• Managing the sales ledger.


• Liaising with customers and the sales team.


• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Processing orders, forms, applications, and requests.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.


• Setting up the terms of credit for new clients.


• Responding to client inquiries.

REQUIREMENTS

• Minimum of BSc or HND in finance, accounting, or mathematics.


• Previous work experience as a credit controller.


• Proficient in Accounting and Office software.


• Ability to deal with problematic clients.


• At least 1 year experience in invoicing process using ERP software.


• Comfortable using computers.