• Application Deadline:
• Position: Head of Customer Service


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Key Responsibility

• The Head of Customer service reports to the Supply Chain Manager and will coordinate activities relating to customers’ order processing and respond to customers complaints and questions.


• The successful candidate is expected to assist customers with information about the brand products and services, take orders, and process returns.

REQUIREMENTS

• Higher National Diploma/Bachelor’s degree in Business Administration, Marketing or Mass Communication with at least five years’ experience in a similar role.


• Proficient in Microsoft Office.


• Must be familiar with ERP packages


• Excellent communication and presentation skills

Skills

• Strong phone contact handling skills and active listening.


• Excellent in interpersonal communication skills, both verbal and written.


• Exceptional customer service skills.


• Ability to multitask, prioritise, and manage time effectively.