• Application Deadline: Thu, 22 Jun 2023 00:00:00 GMT
• Position: Call Centre Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Handle inbound and outbound calls


• Have a good knowledge of the company’s products


• Provided fast and friendly customer support over the phone


• Attend to customers’ needs or issues and provide helpful solutions to their problems


• Take customer calls and provide accurate, satisfactory answers to their queries and concerns


• Escalating customer dissatisfaction and complaints in other to resolve any issue.


• Inform customers about the company’s new products, services and policies


• Guide callers through troubleshooting, navigating the company site or purchasing company products.


• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items


• Collaborate with other call center professionals to improve customer service


• Provide Outstanding customer service to guests.

Qualification

• Minimum of HND in any field of study

Years of Experience:

• Minimum of 2 years’ experience in a similar role obtained in a well-structured organization.

Skills / Abilities:

• Strong communication, both written and verbal


• Great active listening skills


• Exceptional interpersonal and rapport building skills


• A patient and empathetic attitude


• Strong time management and organizational skills


• Adaptability and flexibility


• Comfortable working in fast-paced environments


• Troubleshooting skills, either basic or advanced, depending on the role and industry


• Computer literacy


• Phone skills, including familiarity with complex or multi-line phone systems


• In-depth knowledge of a company’s products and/or services.