• Application Deadline: Fri, 28 Jul 2023 00:00:00 GMT
• Position: IT Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Lagos


• City Yaba


• Job Field ICT / Computer 
  

About the Job

• You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users daily. From laptop maintenance to troubleshooting, onboardings & offboarding, Google Workspace, SSO, and Endpoints.

Your responsibilities

• Management of local Endpoints for MDM and EDR.


• Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform.


• Manage and monitor internal assets to ensure accurate inventory records.


• Onboarding and Offboarding procedures.


• Report RMA’s and Warranties.


• Manage OS Imaging and Configuration for Linux, MacOS and Windows.


• Support for VoIP systems.


• Other common IT Support duties.

What we are Looking for

• Higher education in either IT or equivalent


• Minimum 4-year work experience in computer technical support functions.


• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac, and Linux) and Networks TCP / IP.


• Excellent communication skills and taste for contact with the end user.


• Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.


• Good interpersonal skills and taste for teamwork.


• Good analytical ability, organization, and planning.


• Outstanding troubleshooting

Skills:

• Knowledge of customer service principles and practices


• Proficiency in English, both written and verbal, clearly and accurately.