• Application Deadline:
• Position: Helpdesk / Support Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Oyo


• Job Field ICT / Computer 
  

Job Description

• This job role provides IT service desk support to relevant stakeholders for business operations.

Job Responsibilities

• Serves as the single point of contact for all IT-related issues


• Resolve non-critical issues and escalate others to relevant departments within IT.


• Implement standard help desk procedures.


• Log all help desk interactions.


• Follow up with relevant departments in IT and users to ensure complete resolution of issues.


• Train computer users as necessary.


• Engages new employees in IT culture.


• Monitors the effectiveness of the Service Desk and makes recommendations for improvement.


• Prepare periodic and ad-hoc reports to relevant stakeholders.


• Performs any other duty as requested by Head Service Delivery.

Minimum Requirements

• A Bachelor's Degree in Computer Science or a related discipline


• A postgraduate degree in a relevant discipline is an added advantage


• Professional certifications in database management Programming are required


• 2-5 years Experience.

Technical Competencies:

• Good knowledge of ITIL Service Operations processes (preferably with formal certification)


• Proficient in the use of MS Office applications


• Proven experience using the following applications & technology - Desktop OS and applications, general familiarity with desktop, laptop, server, and network


• High proficiency in Microsoft Office, MCSE, ITIL, MCP


• hardware, ITSM tools, Monitoring tools, Remote management tools.

Behavioral Competencies:

• An analytical mindset with good problem-solving skills.


• Excellent negotiation skills


• Attention to Detail


• Excellent leadership and people management skills


• Excellent written and verbal communication skills


• Excellent customer-facing/customer-service skills


• Able to work under pressure and meet deadlines. 


• Able to demonstrate a high degree of flexibility including shift and out-of-hours working.


• Excellent organizational skills.


• Able to manage sensitive and sometimes confidential information.


• Self-motivation and ability to take responsibility.


• Able to manage and prioritize tasks and time efficiently.