• Application Deadline: Wed, 18 May 2022 00:00:00 GMT
• Position: Merchant Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Rivers


• Job Field Sales / Marketing / Retail / Business Development 
  

Location: Port Harcourt, Rivers

Job Description

• We are on the lookout for a Merchant Support Officer resident in PHC who will be responsible for providingreactive and proactive support to assigned merchants and POS deployment.

Responsibilities

• Conduct regular visits and support of Merchants to ensure up-time on POS


• terminals.


• Provide on-site support to customers that use Traction apps products


• Attend customers' complaints, enquiries, and resolve issues via phone and first level support.


• Work hand in hand with the sales team to carry out deployments and deliver on leads.


• Prepare and submit daily activity reports including issue resolved, feedback and performance report.


• Escalate the issues/complaints to higher authority for solution if needed.


• Conduct network maintenance, troubleshooting, and debugging of the POS terminals.

Requirements

• B.Sc Degree preferred


• At least 2 years experience in a relevant role


• Thorough understanding of the Fintech industry


• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner


• Strong communication skills.