Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner
Making the client aware of other services and actions that may lead to greater success
Monitoring the client’s budget, explaining costs, and negotiating new terms if necessary
Keeping up on trends, changes, and competitor actions that might affect their client
Providing progress reports to clients and upper management
Teaching junior employees how to service the account
Perform other related duties as assigned by the management. Etc…