• Application Deadline: Wed, 2 Feb 2022 00:00:00 GMT
• Position: Senior Manager - Business Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 9 - 17 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Reports To: General Manager Transformation Office

Division: CEO's Office

Description

• Support the CEO in framing business problems; finding and analyzing relevant data to solve strategic business issues.


• Support ExCom to drive key organizational initiatives, culture, and process improvements projects.


• Conduct quantitative/qualitative research and analysis to facilitate efficient decision making.


• Support drafting, review, and compilation of ExCom meeting packs


• Track implementation of resolutions from ExCom and management committee meetings


• Develop and maintain processes and systems to optimize the efficiency and effectiveness of the CEO’s Office.


• Prepare briefing materials and presentation decks to support the CEO’s meetings, speeches and presentations (internal & external), in consultation with the Corporate Communications department.


• Analyze and report performance based on strategies and business goals and recommend areas needing improvement.


• Continue to enhance transparency (using dashboards) on performance and progress.


• Gather insights from trends, benchmark and global practices on MTNN customers and provide solutions to improve customer experience.  


• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including achievement of MTNN NPS targets. 


• Coordinate execution of strategic initiatives and high priority internal/external projects.


• Enhance information flow between senior management and the CEO’s office.


• Build strong relationships with critical stakeholders.


• Collaborating with ExCom to determine and prioritize business strategies


• Track monthly performance of CEO Scorecard


• Support the development of a highly capable internal consulting team within the Transformation Office that provides critical thinking to the CEO’s Office

Education:

• First degree in a related field


• Possession of Project Management certification or an MBA is advantageous 


• Fluent in English 

Experience:

• Minimum 9-17 years’ work experience which includes:


• Management track record of 3 years or more 


• Minimum 5 years experience working in a global/multinational management consultancy (understanding emerging markets)


• Advanced experience working with Microsoft Excel (VBA preferred; ability with pivot tables, arrays, and nested-formulas strongly desired), Microsoft PowerPoint and Microsoft Project


• Proven strong financial analysis, budget planning and management experience skills.


• Experience driving execution of business transformation projects


• Creating strategy documents to address business problems


• Simultaneously managing multiple projects within a program