• Application Deadline:
• Position: Customer Services Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Description

• Want to give your customers a reason to be happy? As Customer Services Manager with Reckitt, you’ll be part of Supply Leadership Team of Sub Saharan Africa and will lead overall Supply Services strategies. 

Key Accountabilities / Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth


• Take ownership of customers issues and follow problems through to resolution


• Set a clear mission and deploy strategies focused towards that mission


• Develop service procedures, policies and standards


• Keep accurate records and document customer service actions and discussions


• Analyse statistics and compile accurate reports


• Set the tone for your team - coaching, instilling a strong customer focus and setting high standards.   


• Keep ahead of industry’s developments and apply best practices to areas of improvement


• Control resources and utilise assets to achieve qualitative and quantitative targets


• Adhere to and manage the approved budget


• Maintain an orderly workflow according to priorities

Skills & Competencies: 

• Customer Services orientation in Supply Services


• Working knowledge of customer service software, databases and tools.


• Analytical, technically proficient and an excellent communicator


• Good understanding of management practices and techniques.


• Excellent leadership and interpersonal skills.


• Excellent knowledge of management methods and techniques


• Awareness of industry’s latest technology trends and applications


• Ability to think strategically and to lead


• Advanced creative problem solving and multi-tasking skills, work through to resolution