• Application Deadline: Sat, 24 Jun 2023 00:00:00 GMT
• Position: Field Service Coordinator


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 - 7 years


• Location Lagos


• Job Field Engineering / Technical 
  

What will you be doing?

• Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.


• Be Responsible and accountable for results and deviations of all services handled in accordance with what is planned.


• Support field service personnel when they are assigned on a job.


• Act as the contact person for the customer during service work.


• Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.


• Promote effective communication with other departments (Technical Service, Sales Proposal, Sales, Contract and Project Management, etc.), according to needs and requirements, ensuring the satisfaction of internal and external customers.


• Follow up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.


• Follow up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendor invoices.


• Manage all jobs in SAP and CRM (Service Work Force) from an administrative standpoint.


• Take responsibility for briefing and debriefing of the engineers before and after the jobs.


• Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.

You will shine in this role when you have.

• BEng/MSc or equivalent in Mechanical or Electrical Engineering is an essential requirement.


• 5 to 7 years of relevant experience in the service, customer care, and 4 Stoke Engines.


• Professional Project Management skills (considered as an advantage)


• A safety-first mind-set.


• Passion about developing resources and excellent Customer Service.


• Experience in a customer facing role with responsibility for collection of costs and invoices.


• Excellent organizational skills and Customer Centricity.


• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.


• Excellent communication skills and well-developed cultural awareness and sensitivity.