• Application Deadline: Wed, 14 Jun 2023 00:00:00 GMT
• Position: Customer Experience Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Customer Care 
  

Job Responsibilities

• Building long-term relationships with key clients.


• Addressing customer concerns and complaints.


• Schedule regular follow up with customers to ensure they are satisfied


• Act as point of contact for complaints and escalate issues as appropriate


• Ensure both the company and clients adhere to contract terms


• Study competition to find new ways to retain customers


• Collaborate with internal teams (engineers, senior management etc) to address customers’ needs.


• Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills


• Oversee the restructuring of the organization into a customer-focused establishment


• Ensure that appropriate approvals are in place before real estate transactions are executed.


• Manage regulatory and compliance related services.

Job Requirements

• Bachelor's Degree in any relevant field


• Minimum of 5 years experience in Customer Experience role, of which 3 should be a managerial position


• A customer-oriented attitude


• Excellent communication and negotiation skills


• Good team player and pays attention to details.


• Ability to work under pressure and meet deadlines.


• Ability to oversee and manage multiple projects


• Background in customer service; industry knowledge (Real Estate) is essential.


• Analytical thinker with strong conceptual and research skills.


• Proficient with Microsoft Office programs.