• Application Deadline: Fri, 30 Jun 2023 00:00:00 GMT
• Position: Agent Relationship Officer


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Gombe


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

• Sale of RexAgent product and services


• Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.

Duties / Responsibilities

• Onboarding of new viable agents/merchants on RexAgent platform within the location of coverage


• Sales of all RexAgent products and services to customers and drive the usage daily to achieve set goal.


• Provision of first level support to agents/merchants to ensure retention of agent transactions.


• Ensure visitation of all agents at least once a month to monitor transaction, reconfirm presence in location and to discuss other RexAgent business needs.


• Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents.


• Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited.


• Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through.


• Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution.


• Prompt replacement of terminals in cases of fault to retain agent relationship.


• Drive the growth of the business to achieve the required revenue.


• Monitor, track and manage allocated expenditure. Ensure usage of what it is required.


• Ensure the submission of daily and weekly report to manage for review and collation for management decision.


• Any other assignment given by management or line manager.

Job Requirements

• Minimum education level - OND in any accredited and reputable institution


• A minimum of 2 years’ working experience in any sales and customer-facing role


• Relevant industry experience is an added advantage.