• Application Deadline: Sat, 11 Jun 2022 00:00:00 GMT
• Position: Quality Complaint Coordinator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 years


• Location Ogun


• Job Field Engineering / Technical 
  

Job Purpose

• Coordinate trial runs at customer’s sites and resolve customers’ complaints arising from our plants and serve as link between customers and plant operations.

Responsibilities

• Coordinates and monitors trial runs on fresh deliveries and communicate feedback to the concerned plant.


• Visit customers’ plants to ensure feedback on supplies are addressed without degenerating into complaints.


• Conduct joint investigation of root cause for complaints and feedback with appropriate feedback to operations Director, Plant managers (as applicable) and Quality Assurance Managers


• Conduct at least one training per plant per month for quality and cold-end staff on quality process and customer complaint handling


• Coordinate and write monthly reports on customers’ complaint, corrective and preventive actions (CAPA) and status of implementation and effectiveness.

Qualifications & Experience

• Bachelor's Degree or Higher National Diploma (HND) in Chemistry, Chemical Engineering, Biochemistry, Food science, glass technology and statistics or related field


• Minimum of  10 years in relevant fields (Food and Beverage, Packaging, FMCG)


• Expertise in developing root cause analysis and corrective action


• Relevant training/experience in customer complaint resolution


• Good communication skills - oral and written


• Leadership and time management skills


• Knowledge of ISO management system and good analytic skill in the use of Microsoft offices – MS Excel, MS Words and Power Point.