• Application Deadline: Thu, 19 May 2022 00:00:00 GMT
• Position: Product Support Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• We are looking for an Innovative Product Support Specialist, who will work closely with relevant Product team members.


• You will be a strategic thinker with strong organisational and problem-solving skills


• You will have strong research experience, an analytical mind and outstanding presentation skills.


• You will be highly analytical, a a self-starter, result oriented and able to thrive in an entrepreneurial and fast paced environment.


• We are committed to and encourage equal opportunity.

What You’ll Do

• Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly.


• Support the team in pre and post product deployment.


• Managing product models to ensure they are up to standard in fulfilling product implementation goals.


• Monitor and effect the adherence of guiding product policies and goals


• Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle


• Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience.


• Manage and remove obsolete products.


• Complete all works necessary to support market research need.


• Conduct discovery calls & onboarding calls with users to address customer technical needs.


• Investigate user problems and identify root cause; determine possible solutions, test and implement solution, and confirm the issue has been resolved.

What You’ll Need

• Bachelor’s Degree in Finance, Marketing, Business Administration or other relevant fields


• 2 years of product management support experience, leading strategic and operational initiatives


• Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.


• Ability to manage stakeholders


• Excellent analytical, decision-making, and problem-solving skills


• Competence to analyze financial and non-financial data


• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques


• Excellent knowledge and use of existing software packages (Power BI).