• Application Deadline:
• Position: Client Accounts Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 5 years


• Location Lagos


• Job Field Customer Care 
  

WHAT YOU WILL BE DOING:

• Manage, supervise and coordinate day to day activities with respect to client’s operations and issue resolution


• Engage client’s stakeholders frequently to ensure they are happy and they derive maximum satisfaction.


• Manage stakeholders’ expectations by identifying what needs to be done and take action to avoid unnecessary escalation.


• Establish, develop and maintain positive business - client work relationships.


• Analyze business requirements and communicate such clearly to the team


• Plan and manage customer deliverable inline with standard Project Management  Principles


• Get sign offs for job completion and invoicing for completed deliveries


• Develop new business from existing clients and actively seek new sales opportunities


• Liaise with internal stakeholders and communicate the appropriate feedback to client’s stakeholders.


• Motivated to meet set revenue targets within the client’s organization


• Any other responsibilities as assigned by Line Manager

WHAT YOU WILL BE NEEDING:

•  Bachelor’s/Master’s Degree in Computer Science or related field


•  4 - 5 years’ experience as an account manager or a Project Manager.


•  Good Knowledge of Agile Project Management Methodology


•  Committed to continuous education through workshops, seminars and conferences


•  Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization


•  Excellent mentoring, coaching and people management skills 


• Good verbal and written communication skills 


•  Self-driven, decisive and dogged


•  Understand technology and market trends and future best practice in cash management solutions to meet business needs


•  Be well versed on industry trend, competition and how they affect company's business


•  Ability to speak with confidence about price of product; abreast of negotiation skills and confidence to apply them; apply indirect strategies and trade-offs; ability to sway and influence


•  Understanding company’s strengths and weaknesses as compared to competitors; understand industry and market trends affecting the company’s competitiveness; has a good understanding of competitive products and services within the marketplace


•  Willing to make decisions in difficult or ambiguous situations


• Experience managing a telco related project


• Good verbal and written communication skills


• Willing to make decisions in difficult or ambiguous situations


• Excellent analytical skills


• Business Acumen skills


• Self-driven, decisive and energetic 


• Good documentation skills


• Excellence driven


• Strong ownership mind-set


• Impeccable integrity

WHAT YOU WILL BE GETTING:

• Competitive Compensation


• Laptop for work


• Health Insurance


• Employers pension contribution


• Flexible and remote work culture


• Work with really smart people