• Application Deadline:
• Position: Duty Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Kano , Oyo


• Job Field Aviation / Airline 
  

Job Role

• Supervising resource utilization to meet Green Africa's standard while balancing customer service and accounting requirements


• Providing leadership and direction for assigned staff over a 7day shift covering all daily flights, to achieve departmental goals for productivity and quality


• Providing correct information regarding fares, ticketing, product knowledge and refunds to airport front level staff


• Maintaining accurate records and update PNR files


• Supervising all Reservations & Ticketing team activities in both back office and front desk to optimize all customer interactions into potential sales outcome


• Ensuring all agreed SLAs, safety standards and procedures are adhered to by all internal and external parties


• Ensuring all in-house teams and third parties adhere to agreed working practices/guidelines to ensure safe and on time turnaround.

Qualifications

• Bachelor's Degree or Higher Diploma in any field


• 2-3 years proven experience in a similar role


• Advanced computer skills and high attention to detail

Must Have Skills:

• Excellent communication and interpersonal


• High-level numeracy


• Must be willing to work outdoor weather conditions under time pressure


• Advanced computer skills and high attention to detail

Good to have skills:

• Problem-solving skill


• Attention to details


• Ability to remain calm personality in difficult situations