• Application Deadline: Fri, 23 Jun 2023 00:00:00 GMT
• Position: Technical Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

About the job

• The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.


• You will support the customer by acting as the liaison between the customer and other internal teams.

Responsibilities

• Reproduce customer environment and run tests


• Experience supporting various IT Systems


• Proven support experience in software as a service (SaaS) and other cloud applications


• Hands-on experience with Windows/Linux/Mac OS environments


• Good understanding of computer systems, mobile devices and other tech products


• Ability to diagnose and troubleshoot basic technical issues


• Ability to provide step-by-step technical help, both written and verbal


• Good understanding of computer systems, mobile devices and other tech products

Qualifications

• 3+ years' of technical support/Engineer experience


• B.Sc./HND in Information Technology, Computer Science, or equivalent


• Problem-solving and critical-thinking skills


• Ability to work well under pressure


• Time management and multitasking.