• Application Deadline:
• Position: Customer Service Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care  , Internships / Volunteering 
  

 Responsibilities:

• Assist with managing customer inquiries &  issue resolution through various channels such as email, phone, and social media


• Maintain accurate and up-to-date records of customer interactions and feedback


• Maintain accurate customer records and documentation in the company's CRM system.


• Provide basic technical support to customers over the phone or through email, SMS or WhatsApp chats.


• Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction


• Support the creation and maintenance of customer-facing materials such as FAQs, user manuals, and training materials


• Participate in customer outreach activities such as webinars, events, and community engagement programs


• Assist with sales and marketing activities, such as lead generation & campaigns 


• Complete customer surveys, customer sign up and other data gathering activities within a selected community for mini-grid operation


• Assist in conducting customer surveys and analyzing feedback to identify areas for improvement


• Stay up-to-date with industry trends and competitor activities to inform customer team strategy and tactics


• Provide administrative support to the customer service team as needed.


• Other duties as assigned by the customer manager

 Requirements:

• Graduate in a relevant field 


• Fluency in English, both in written and oral communications. An added advantage would be fluency in Hausa, Yoruba, Igbo, or other ethnic Nigerian languages


• Excellent communication skills, both verbal and written.


• Strong customer service skills and experience.


• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).


• Detail-oriented and highly organized.


• Ability to work well in a team environment.


• Ability to learn and work with new software quickly.


• Industry Knowledge Curiosity & knowledge management


• High level of integrity