Job Overview

Location
Lagos, Kano
Job Type
Full Time
Date Posted
2 years ago

Additional Details

Job ID
49833
Job Views
104

Job Description



Job Role



  • Ensuring Operational Efficiency in terms of On Time Performance with the aim of achieving a turnaround time of 25 minutes and average monthly OTP of 80% or more

  • Leveraging Green Africa’s services and brand equity as a reliable value carrier

  • Ensuring adherence to Green Africa’s safety standards by all staff including 3rd party service providers and ramp drivers/ vehicles

  • Ensuring implementation of SOPs as reflected in the approved Airport Services Manual and ensuring corrective and preventive actions for audit findings

  • Liaising regularly with all stakeholders such as contact center, security, facilities & logistics, commercial studios and 3rd party service providers to achieve seamless daily operations and conduct effective service recovery for customers during IROPS

  • Conducting monthly strategy meetings for achieving monthly, quarterly and yearly targets/goals (e.g. monthly KPIs for OTP, ancillary revenue and ticket sales, and other performance indicators to improve.


Qualifications



  • Bachelor's Degree or Higher Diploma in any field

  • 5 years proven experience in Airport Operations

  • IATA certification would be an advantage


Must have skills:



  • Decision Making skills

  • Ability to think outside the box

  • Operational Technical Know-how

  • Effective Team Management

  • Customer Service Skills

  • Effective communication


Good to have skills:



  • Sales & marketing

  • Proficiency in Microsoft Office Suites


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