• Application Deadline: Fri, 30 Jun 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth.


• Take ownership of customer's issues and follow problems through to resolution.


• Develop service procedures, policies and standards.


• Keep accurate records and document customer service activities and discussions.


• Keep ahead of industry’s developments and apply best practices to areas of improvement.


• Control resources and utilize assets to achieve qualitative and quantitative targets.


• Assess service statistics and prepare detailed reports on your findings.


• Good understanding of management practices and techniques.


• Outstanding written and verbal communication skills.


• Proficiency in Microsoft Office


• Awareness of industry’s latest technology trends and applications.


• Excellent leadership and interpersonal skills.

Qualifications

• Candidates should possess a Bachelor's Degree with at least 2 years experience.